Privacy Statement

F Laucke Pty Ltd (ABN 94 007 519 833) acknowledges the requirements of the Australian Privacy Principles ("APP") as set out in the Privacy Act 1988 (Cth) (“Act”). This Privacy Policy explains how we collect, store, hold, and use your personal information.
 
We are committed to ensuring compliance with the APPs and any registered and applicable APP codes by implementing relevant practices, procedures, and systems.
 
This privacy policy (Policy) is designed to let employees know the types of information that Laucke Mills collect, any personal information that is shared, the rights and choices an employee has in relation to their privacy rights, and details about how to make a request for the information that is held or a complaint if an employee feels that Laucke Mills has misused their information.

Monitoring and Review

This policy may change from time to time. Laucke Mills encourages you to check the website regularly so that all employees can keep up to date on any changes that are made.
This policy was last reviewed on 7 January 2025.

What We Collect and Why

General Information
We will only collect information which is directly relevant to our business activities. It is important for us to collect this information in order to provide a complete and comprehensive service.
 
We may collect the following types of personal information about you:
 
  • Name
  • Contact details, including phone numbers, postal and/or residential addresses and email addresses.
  • Date of Birth
  • Photographs
  • Facts or statements that are connected to an enquiry conducted on behalf of a client or potential client.
  • Any other personal information that is provided through a website belonging to Laucke Mills or as otherwise requested by us or provided by you

 

Sensitive Information
We may collect and hold sensitive information where required to fulfil our business functions or activities. We will only collect sensitive information with your consent, or in a ‘permitted situation’ (as defined by the Act), or where otherwise required or authorised by law. Such sensitive information includes but is not limited to the following:
  • Information concerning membership of a profession or trade association, qualifications, or licenses for the provision of certain products and ingredients and criminal records.
  • Where you provide them to us for billing purposes, your credit card or bank account information.
  • “Credit eligibility information” means information that has been obtained from a credit reporting body, or that has been derived from that information, which is about an individual’s credit worthiness
  • “Credit information” means personal information that includes the following:
  • Information about an individual, like their name and address or otherwise as described above, that we may use to identify that individual.
 
If we receive any of your personal or sensitive information from a third party, we will protect it as described in this Policy. We will also take reasonable steps to inform you that we have received this information from a third party. We will also tell you about the type of information we have collected and the reason for the collection.
 
You can also ask a credit reporting body, through contact details on their website, not to use or disclose your personal information if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, including identity fraud.

How We Collect and Hold Information

At Laucke Mills, how we collect personal information depends on the relationship we have with you. We will generally only collect your information directly from you; however, where appropriate we may collect information indirectly. Other ways in which we collect information may include the following:
  • Personal information provided to us by third parties (e.g., a credit history report provided by a credit reporting body)
  • Where we have a website, personal information collected when you visit public pages on our website, e.g., by cookies embedded in our site or by collection of other data about when you may visit our website and what you might view, where that data identifies you.
 
Laucke Mills takes care to only collect necessary information. The only reasons that we collect your personal information are for the purposes of:
  • contacting and communicating with you.
  • noting your preferences with respect to the supply of our products.
  • conducting the effective management of our business.
  • internal record keeping and analysis.
  • seeking consent in relation to publications of reviews and testimonials.
  • for market research, business development and marketing, including direct marketing.
  • inviting you to seminars and functions which we think may be of interest to you.
  • any other purpose for which you have expressly consented to our collecting, holding, or using your personal information; and
  • any other purpose required or permitted by law.
If you do not wish for your information to be used in the above ways, please contact us. Contact details are located at the bottom of this Policy.
 
Laucke Mills will not collect any personal information except where such information has knowingly been provided to us or where the collection of the information is directly relevant to our business. If we come into possession of any unsolicited personal information, we will destroy it or de-identify where appropriate, and if reasonable in the circumstances, notify you as soon as practicable.
 
While we endeavour to ensure that personal information collected from you is up to date and complete, we will assume any personal information provided by you is free from errors and omissions, is not misleading or deceptive and complies with all relevant laws. We rely on the personal information provided by you. We will not always check or verify the accuracy of personal information we obtain from you or other people. You should provide us with details of any changes to your personal information as soon as reasonably practicable following such change.
 
If you wish for your personal or sensitive information to be changed or corrected, please contact us using the contact information provided at the bottom of this Policy. The Act allows us to refuse to correct your data in some circumstances; we will advise you if we intend to refuse a request for correction.
 
Information About Vulnerable Persons
Laucke Mills takes great care to maintain the confidentiality of any information given to us about persons under the age of 18 (only where this is relevant) and will not disclose this information to third parties without their prior consent, unless we are required to do so by law.
 
Security of Information
Our electronic databases and manual information storage facilities are maintained securely at all times. This includes security from illegal access and appropriate security levels. Internal access will be controlled such that relevant persons are authorised only for the minimum access that is required by them to enable them to carry out their job function as per the relevant act.
 
We endeavour to keep all personal information secure and up to date so far as reasonably necessary to perform our business functions. We endeavour to keep all staff trained in confidentiality and the appropriate access and use of personal information.
 
Notifiable Data Breaches
We keep our staff trained in their obligations under the notifiable data breach scheme and will comply with our obligations under that scheme in the event of a notifiable data breach.

Why We Use and Disclose Information

We will only use or disclose personal information for the purpose for which it was collected, or otherwise as permitted or required by law. Other purposes for which we use personal information may include the following:
  • We consider it necessary to disclose the personal information to properly perform our services; or
  • you have consented or requested your personal information to be provided to a third party, such as for the purpose of confirming or updating credit information or other information relating to creditworthiness; or
  • we consider it necessary to provide the information to our professional advisers such as our lawyers, or provide information to our insurers, or to provide information about a contract or debt default to a credit reporting body.
  • we are required or permitted by law to provide information to a third party.
 
Where personal information is used by us, that information will only be accessed by persons where access is required to enable them to carry out their job function.
We may share your information, such as contact information, to a third party and we will request that your information be treated in accordance with this policy.

Access and Correction

We are committed to keeping all of our records of personal information up to date where relevant. We encourage you to contact us if you have updated any of your personal information or contact information so our records remain up to date. We may also periodically contact you to confirm whether our records include the most current information if necessary.
 
You may make a request to access or correct your personal information held by us. We may require verification of your identity and for you to specify what type of information you wish to access for us to properly address your request.
 
If you would like to request access to or correct your personal information held by us or have any other questions about how we deal with your personal information, please contact us using the below details.
 
HR Business Partner
F Laucke Pty Ltd
1519 Sturt Hwy, Daveyston SA 5355
T: (08) 8562 8140
E: info@lauckemills.com.au
 
A person other than you may make this request on your behalf (such as a parent/guardian or attorney) but we may require proof that this person acts on your behalf before we release the information.

Complaints

If you believe that there has been a breach of the APPs, or a registered APP code that applies to us, please email the Privacy Officer at info@lauckemills.com.au.
 
We will endeavour to respond to you within thirty (30) days or within such other time frame as is reasonable in the circumstances.
 
If you are not satisfied with how we have handled your complaint, you may refer your complaint to the Office of the Australian Information Commissioner at their website here.